Rental terms and conditions
The rental agreement is between Props & Crafts LLP (we) and the
Customer (you). By placing your order, the Customer agrees to the following
Terms and Conditions.
1) All rented props remained the property of Props & Crafts LLP at all times.
2) All rented props must be collected and returned to our location at Hougang street 92 unless otherwise arranged with Props & Crafts LLP. Collection and return time is between 5pm to 8pm on weekdays and 6pm to 8pm on Sundays unless otherwise stated in email.
3) Customer is to inspect all the rented props upon collection to ensure that there is no defect to any of the props rented and acknowledge via signature the condition of the items. Some items do show signs of wear and tear and this may be noted. If the customer does not inspect the items before removing them from our premises, the items are deemed satisfactory and damage free. Please hold on to the packaging and keep them in good order for repacking. Any loss or damage to the packaging or boxes will be charged at replacement value.
4) A refundable security deposit of $50 (for rental below $50) or $150 (for rental above $50) in cash is required upon collection of the rented props. This will be returned to the customer once the props are returned undamaged and in the same condition as when it left our premises.
5) Customer has to pay the full retail value of the props that are missing or damaged. This amount will be deducted from the security deposit. If the amount exceeds the security deposit, customer is to pay Props & Crafts LLP within 3 days of the return date.
6) The rental period of all the props is for 4 days. Props & Crafts LLP must agree to any extension to the rental period. Should the rented props be held for a longer period without our permission, customer will be charged a full day’s rental for every additional day. This will be deducted from your security deposit.
7) Please ensure that all rented props that are stained due to your event have been gently washed and/or cleaned before returning them back to us. Please contact us if you are unsure how to clean a certain item. A cleaning fee of $10 is chargeable for stained items.
8) Props & Crafts LLP accepts no responsibility for injury caused to any person or damage caused to any property of the customer resulting from the rental of our items.
9) Cancellations made 14 days prior to the collection date will receive 50% refund. Cancellations made within 14 days will forfeit the payment. Additions and substitutions are subject to availability.
10) Do note we do not provide 100% refund unless government announces that no solemnization or wedding reception is allowed during the rental period. Only 50% refund will be provided in the event government reduced number of pax for solemnization or wedding reception and you wish to cancel your wedding/ solemnization. We allow a one-time postponement of rental dates due to government measures related to Covid-19.